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About Us > Privacy

Your Privacy

Because this SmartPrice.com web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices. SmartPrice.com has agreed to notify you of:
  1. What personally identifiable information of yours or third party personally identifiable information is collected from you through the web site
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under the control of SmartPrice.com
  7. How you can correct any inaccuracies in the information we collect

If you have questions or concerns regarding this statement, you should contact the SmartPrice.com™ Customer Care department by sending an email to CustomerCare@SmartPrice.com.


Our Policy

At SmartPrice.com, we are committed to protecting your privacy. We only use the information we collect about you to run searches and to provide a more personalized experience on our site. Please read on for more details about our privacy policy. What and how does SmartPrice.com collect, use and protect customer information?

One thing that differentiates the SmartPrice.com™ site from typical e-commerce sites is that you're not making a purchase on our site. SmartPrice.com only needs the most basic information about you (name, address, phone number, email address) in order to process your quote and switch request. Our service enables users to compare pricing on carriers and then submit a request to be switched to a new carrier. As part of this service we inherently need to pass along all your personally identifiable information to enable the switch over to the new carrier. Once you submit your personally identifiable information for the switch, the new carrier is responsible for any further use of this information. We encourage you to investigate the practices and policies of any carrier you may be thinking of switching to.

However, we have taken several steps to ensure that the information you give us will remain secure.

First, our database is housed in a secure location with military-grade protection, where only authorized representatives of SmartPrice.com have access to it.

Second, we use industry-standard SSL (Secure Sockets Layer) authentication to guarantee the confidentiality and privacy of online transactions through our site. SSL authentication and encryption (scrambling) ensures that your personal and credit card information are safe from third-party interception.

Third, all of our communication with your data takes place over a state-of-the-art firewall, which ensures the highest Internet communication security available.

Finally, we will never give away or sell any of your personally identifiable information without your consent.

We take the security of your personal information very seriously, and we will always make protecting your information our first priority.

Information Disclosure to Outside Parties

SmartPrice.com only sends your information (name, address, telephone number, and social security number, if applicable) to long distance carriers once you have given us permission to switch long distance carriers. However, it is important to note that our privacy policy does not cover what your new long distance company will and will not do with your information.

In some instances, where a third party verification (TPV) is required, SmartPrice.com will send your switch request information (name, address, telephone number and carrier and plan you are switching to) to the third party verification company. This automated system only uses the information to call you and confirm your switch request, and then passes your reply on to your new long distance company. The third party verification company does not use your personal information for any other secondary purposes.

SmartPrice.com may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will never include personally identifying information.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Web site.

SmartPrice.com™ Cookie Policy

The SmartPrice.com™ site uses a "cookie" technology while you are on the site to track your session. This means that by passing a small piece of information to your browser, our site will know which pages you have visited during one visit (or "session") on the site so that we can respond to your actions "intelligently." These cookies are optional. You may choose to turn off the cookies in your browser and you can continue to use the SmartPrice.com™ site; these cookies do not affect our site performance.

There is another type of cookie that is used on our site by our affiliate and partner programs. These small pieces of information are passed to your browser so that we can give proper credit to our partners and affiliates for bringing you to our site. We do not send any personally identifiable information to our partners with this cookie; it is only used to tell them "you sent us a person."

In addition to cookies, our site captures your "clicking" information in files that are called log files. That is, we capture every click you make on the site. This "click tracking" information is used in aggregate for statistical purposes, so that we can study which pages on our site are popular and which pages are not. Capturing log files helps us make the site better for you. We do not attach log files to your personally identifying information.

A third type of cookie being used on our site is what we call "persistent cookies." These cookies, like the other tracking tools we have, help us to track, in the aggregate, who is coming to our site, how often they visit, and whether they have come from a referring site (such as an affiliate or partner) or simply typed "www.SmartPrice.com" into a browser to find us. This cookie information will not be tied to your personally identifiable information - we will be looking at the data in aggregate only. However, your experience on the site will not be affected if you have cookies turned off in your browser settings.

Some of our marketing partners may use third-party advertising companies to serve ads on their sites. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, please click here.

SmartPrice.com™ Communication to You

Depending on whether you are simply registering with us or switching your long distance through the SmartPrice.com™ site, you will receive different emails from us.

We don't want to send you too many emails - we know how quickly your in-box can fill up with "junk mail." However, we do want to let you know what is going on with your SmartPrice.com™ switch request. So at various times throughout the order process, you may receive different emails from us that:

  • Confirm your switch request,
  • Remind you about the day and time of your confirmation (TPV) phone call, and
  • Confirm your switch to your new long distance company.

In special circumstances, we might send you emails that:

  • Ask you for additional information (if you give us a P.O. Box instead of a street address, for example) or
  • Ask you to take other actions (such as removing a PIC freeze from your line before we can process your switch request).

On occasion, we may invite you to take a brief survey to tell us how we are doing and how we can improve our services. We would also like the opportunity to tell you about any new products or services we may offer on the site. If, at any time, you no longer wish to receive this type of email, simply send an email to CustomerCare@SmartPrice.com.

Depending on the long distance company you choose to switch to, you may need to complete a third party verification telephone call. This means that an independent third party will call you at a date and time that you pre-select to confirm your request to switch.

SmartPrice.com™ Customer Surveys

We like to get our customer and user feedback as often as possible. From time to time, we will invite site visitors and customers to participate in short surveys. The invitation may come as a pop-up browser window on our site (simply close the window if you do not wish to participate) or as an email.

Any information we collect from you in a survey will only be analyzed in the aggregate; that is, we won't tie your name to your survey, we will look at it together with all of the other responses. However, there are times when we may want to ask a subset of survey respondents some more in-depth questions. When this is the case, we will match your survey to your email address so that we may invite you to participate in an additional survey. You can always opt-out of our surveys by emailing our customer care department at CustomerCare@SmartPrice.com. SmartPrice.com does not give or sell survey information to any third parties.

In some instances, SmartPrice.com may offer you an incentive to participate in a survey (such as a 30-minute prepaid calling card). In order to award you with the incentive, we will need to collect your name and address. Again, this information will not be used for any other purpose.

SmartPrice.com™ "Tell a Friend" Program

In several places on our site, we invite you to tell a friend about SmartPrice.com. We ask that you only provide email addresses of people who would truly be interested in our SmartPrice.com™ services, in order to prevent "spam." Any addresses you give us will only be used to automatically generate an email describing the SmartPrice.com™ services, and will not be used for any other purposes.

Site Links

This site contains links to other sites. SmartPrice.com is not responsible for the privacy practices or the content of other web sites. We encourage you, upon your first visit to another web site, to read any privacy statements they may have concerning your personal information.

Your Consent and Notification of Changes

By using our web site, you consent to the collection and use of this information by SmartPrice.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. If we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. However, if you have opted out of communication with the site then you will not be contacted, nor will your personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.


Tell us what you think!

This privacy policy covers everything found on our site: http://www.SmartPrice.com. SmartPrice.com welcomes your questions and comments about our privacy policy. Please send an email to CustomerCare@SmartPrice.com.


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