How does the long distance switch process work?
How long does it take to switch my long distance service?
How much does it cost to switch my long distance?
I think my long distance service was switched without my permission - what do I do?
How many lines can I switch through SmartPrice.com?
Do I have to switch the long distance on all of my lines?

How does the long distance switch process work?
Well, the first step is to do a quick check of the rates by using our Savings Finder tool to find the best long distance plan for you. After you use SmartPrice.com to place a switch request, we will ask you to verify your order. For some long distance companies, we ask you to check a box on the site stating that you want to switch your long distance to the new company. For other long distance companies, we have to conduct a "Third Party Verification" to ensure that your service is not being switched without your permission.

Once we have verified that you want to switch your long distance service, we'll notify your new long distance company and they will activate your account through your local telephone company.

Are you ready to see how much you can save on long distance? Get started by using the quick savings calculator, below!

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How long does it take to switch my long distance service?
Depending on which long distance company you select, your service should be switched within seven to 14 business days. Your service will not be interrupted at any time. To check to see if you've been switched, just use the line you switched to call (toll-free) 1-700-555-4141. 
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How much does it cost to switch my long distance?
SmartPrice.com does not charge you anything to switch your long distance. However, typically local telephone companies charge customers a $5 to $10 fee to switch long distance carriers - the charge is added to your local phone bill. In many cases, a long distance company will offer their new customers a refund for this service. Please refer to individual plan details for specific company reimbursement policies and procedures.
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I think my long distance service was switched without my permission - what do I do?
You've been "slammed," which is a term to describe what happens when a long distance company has illegally switched your long distance service. The FCC has set up a series of guidelines to help consumers when they have been the victims of such activities. To file a complaint about telephone-related issues to the FCC, click here. 

To stop this from happening again, you can institute a "PIC freeze" that will keep your line from being switched without your permission. Click here for more information about how to set up a PIC freeze with your local telephone company.
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How many lines can I switch through SmartPrice.com?
You can switch up to 25 lines on the SmartPrice.com web site. If you have more lines to switch than that, please complete as much of your order as you can online and then call our customer care specialists at 1-888-865-6760 and we'll be able to finish your order over the phone.
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Do I have to switch the long distance on all of my lines?
No. SmartPrice.com will help you find the best plan and carrier for as many different lines as you need. For example, phone lines in different locations (area codes) may get better rates with different plans. However, all phone lines that will appear on the same bill need to be switched to the same carrier and plan. For phone lines that will have a different carrier and plan, please send us an email at CustomerCare@SmartPrice.com and our customer care representatives will be happy to will be happy to take of this for you.
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