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Long Distance FAQs


General Long Distance Questions
How many long distance companies are there in the U.S.?
How many long distance companies are on the SmartPrice.com site?
What is the difference between the carriers?
Is there a difference in call quality between the carriers?
Do you have the rates for AT&T, Sprint and MCI on the site?


Switching Questions
How does the long distance switch process work?
How long does it take to switch my long distance service?
How much does it cost to switch my long distance?
I think my long distance service was switched without my permission what do I do?
How many lines can I switch through SmartPrice.com?
Do I have to switch the long distance on all of my lines?


Billing Questions
How will I be billed for my new long distance service?
Can you explain some of the charges on my long distance bill?
...USF
...PICC
...Billing increment
...Interstate rates
...Intrastate rates
...Intralata rates


Questions About Your "Results"
How do I know which long distance plan is the cheapest?
What are the differences between the long distance plans on your site?
How is the "estimated monthly bill" calculated?
How does SmartPrice.com calculate the "Quality Rating?"


Calling Card Questions
What is a calling card?
How do I sign up to get a calling card?
Is there a fee to have a calling card?
How will my calling card calls be billed?
Are the rates on my calling card the same as the rates of my primary service provider?
Are there any surcharges to use my calling card?
How safe are calling cards?



Personal 1-800 Number (toll-free) Questions
What is a personal toll free number?
Why would I need a toll free number?
How do I sign up for a toll free number?
Do I have to pay a fee for a personal toll free number?
What are the rates for a toll free number?
Can I pick my own number?
Does having a toll free number mean that I need another phone line?
What does it mean when someone says my toll free number is portable?
Are calls to my personal 1-800 number subject to any surcharges?



Small Business Questions
How many lines can I switch?
How many toll-free numbers can I switch?
What if I have more than 25 additional lines? Or more than 5 toll-free numbers?
My company does not currently have a toll-free number. How can I obtain one?
What is a Responsible Organization?
Can my company keep its current toll-free number after switching to a new long distance carrier?
What if I obtained my toll-free number from a RespOrg that was not a long distance carrier, can I still keep my toll-free number?
Can I have a calling card for each employee?
Can you handle special requests, like account codes?
Can you handle dedicated (T-1) service.
Will I be able to speak to someone about my account?
How long will it take to switch my business's long distance service? Why does it take that long?
Why does it take longer to switch toll-free (1-800) numbers?
Can you please expedite my order?
Do I have to fill out the credit application?
Why is there so much paperwork?
How much does it cost to switch?
How do I verify the switch request for my business's long distance provider?
What else do I need to know about switching my small business's long distance?

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